Calabrio Throws Down the AI Gauntlet: 70+ New WEM Features to Empower Contact Center Agents
The ongoing battle for supremacy in workforce engagement management (WEM) and conversation intelligence just got a major new player. Calabrio […]
AI
Zoom Unlocks 24/7 AI Receptionist with ZVA and Zoom Phone Integration
Zoom has dramatically enhanced its enterprise communications platform by integrating its Zoom Virtual Agent (ZVA) with Zoom Phone. This key
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The 3 Phases of Agentic AI: How Deepdesk is Redefining Customer Support Automation
AI is already transforming how customer support teams work, having utilized chatbots long before large language models (LLMs) were widely
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OpenAI Launches gpt-realtime for Voice AI Agents, Shakes Up Conversational AI Market
OpenAI has officially unveiled its “most advanced speech-to-speech model yet”: gpt-realtime. The AI giant also announced the Realtime API is
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HubSpot’s AI Triumphs: 300K Customers Validate Multi-Hub and AEO Strategy
HubSpot has demonstrated remarkable growth, announcing a substantial increase in its customer base to nearly 300,000 in its third-quarter earnings
HubSpot’s AI Triumphs: 300K Customers Validate Multi-Hub and AEO Strategy Read Post »